Customer Support
Have questions about our products or need help with your order? We're here to help!
Get in Touch
support@riftvalleystore.com
Phone
1-800-RIFT-VALE
Monday - Friday, 9 AM - 6 PM EST
Address
Lynnwood, WA, 98087
United States
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed
Send us a Message
Frequently Asked Questions
How long does shipping take?
We offer free shipping on all orders. Standard shipping typically takes 3-5 business days within the United States.
Is the kojic acid soap safe for sensitive skin?
Our Vale Kojic Acid Soap is formulated with natural ingredients and is generally safe for most skin types. However, we recommend doing a patch test first if you have sensitive skin.
What is your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, contact us for a full refund or exchange.
How should I use the kojic acid soap?
Use the soap twice daily - morning and evening. Wet your skin, lather the soap, gently massage for 1-2 minutes, then rinse thoroughly. Always follow with sunscreen during the day.
When will I see results?
Results vary by individual, but most customers notice improvements in skin tone and texture within 2-4 weeks of consistent use.
Do you offer bulk discounts?
Yes! Our 2-pack and 3-pack options offer significant savings compared to buying individual bars. Contact us for larger quantity orders.